Privacy Policy

Last Updated: December 15, 2024

1. Introduction

ChainEye.io ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

  • Telegram Information: Telegram user ID, username (when you use our bot)
  • Email Address: For account notifications and support
  • Wallet Addresses: ERC20/TRC20 addresses you submit for analysis
  • Payment Information: Processed securely by Stripe (we never store credit card details)

2.2 Automatically Collected Information

  • Usage Data: Number of validations, timestamps, subscription status
  • Technical Data: IP address, browser type, device information
  • Log Data: Service interactions, error logs, performance metrics

2.3 Blockchain Data

We query public blockchain data from:

  • Etherscan API (for ERC20 addresses)
  • TronScan API (for TRC20 addresses)
  • This data is publicly available and not considered personal information

3. How We Use Your Information

We use collected information to:

  • Provide wallet security scoring and validation services
  • Process subscription payments and manage billing
  • Send service notifications via Telegram or email
  • Improve our algorithms and service quality
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Respond to support requests

4. Data Retention

Wallet Analysis Results: Automatically deleted after 7 days

Account Information: Retained while your account is active

Billing Records: Retained for 7 years for tax compliance

Support Communications: Retained for 2 years

You may request deletion of your data at any time (see Section 9).

5. Data Sharing and Disclosure

5.1 We DO NOT sell or rent your personal information.

5.2 We share data only with:

  • Payment Processor (Stripe): For subscription billing
  • Cloud Infrastructure (AWS): For service hosting and data storage
  • Blockchain APIs: Etherscan and TronScan for wallet data (public information)
  • Law Enforcement: When required by law or to prevent illegal activity

5.3 Third-Party Services

We use the following third-party services:

6. Data Security

We implement industry-standard security measures:

  • Encryption: TLS/SSL for data in transit, AES-256 for data at rest
  • Access Control: Role-based access, multi-factor authentication
  • Infrastructure: AWS VPC with private subnets, security groups
  • Monitoring: CloudWatch logs, intrusion detection
  • Compliance: SOC 2 Type II controls (in progress)

Note: No system is 100% secure. Use at your own risk.

7. Cookies and Tracking

We use minimal tracking:

  • Essential Cookies: For session management (required)
  • Analytics: Aggregate usage statistics (anonymized)
  • No Advertising: We do not use advertising cookies

You can disable cookies in your browser settings, but this may affect functionality.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your data ("right to be forgotten")
  • Portability: Export your data in a machine-readable format
  • Objection: Opt-out of certain data processing
  • Restriction: Limit how we use your data

To exercise these rights, email privacy@chaineye.io.

9. Children's Privacy

Our Service is NOT intended for users under 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately.

10. International Data Transfers

Your data may be processed in the United States or other countries where our service providers operate. We ensure adequate safeguards through:

  • Standard Contractual Clauses (SCCs)
  • Data Processing Agreements (DPAs)
  • GDPR compliance measures

11. GDPR Compliance (EU Users)

If you're in the EU/EEA, we process your data based on:

  • Contract: To provide the Service you subscribed to
  • Consent: For marketing communications (opt-in)
  • Legitimate Interest: For fraud prevention and service improvement
  • Legal Obligation: For tax and compliance requirements

12. California Privacy Rights (CCPA)

California residents have additional rights:

  • Know what personal information is collected
  • Know if personal information is sold (we do NOT sell data)
  • Opt-out of data sales (not applicable)
  • Request deletion of personal information
  • Non-discrimination for exercising privacy rights

Contact privacy@chaineye.io to exercise these rights.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via:

  • Email to registered users
  • Telegram bot notification
  • Website notice

Continued use after changes constitutes acceptance.

14. Contact Us

For privacy-related questions or requests:

By using ChainEye.io, you acknowledge that you have read and understood this Privacy Policy.