Contact Us
Have questions? We're here to help.
Get in Touch
Choose the best way to reach us based on your needs:
General Support
Email: support@chaineye.io
Response Time: Within 24 hours
For account issues, technical problems, or general questions.
Billing & Refunds
Email: billing@chaineye.io
Response Time: Within 2 business days
For subscription, payment, or refund inquiries.
Privacy & Data
Email: privacy@chaineye.io
Response Time: Within 3 business days
For data access, deletion requests, or privacy concerns.
Legal Inquiries
Email: legal@chaineye.io
Response Time: Within 5 business days
For legal matters, compliance, or partnership inquiries.
Enterprise Sales
Email: sales@chaineye.io
Response Time: Within 1 business day
For high-volume usage, API access, or custom solutions.
Telegram Bot
Bot: @chaineyeio_bot
Response Time: Instant automated responses
For wallet validation and quick support via commands.
Send Us a Message
Common Questions
How do I start using ChainEye.io?
Simply visit our Telegram bot and send the /start command. You'll get a 7-day free trial with 10 wallet validations.
Which wallet types are supported?
We currently support ERC20 (Ethereum) and TRC20 (Tron) wallet addresses. More chains coming soon.
How accurate are the security scores?
Our scores are based on 11 different on-chain metrics. While highly accurate, they should be used as one factor in your decision-making process.
Can I get a refund?
Yes! We offer a 30-day money-back guarantee. See our Refund Policy for details.
Is my data private?
Yes. We store results for only 7 days and never sell your data. Read our Privacy Policy.
Do you offer API access?
API access is coming soon! Contact sales@chaineye.io to join the waitlist.
Support Hours
Email Support
24/7 - We monitor emails around the clock
Telegram Bot
24/7 - Automated responses, instant validation
Response Time
Within 24 hours (usually much faster)